Installing the Outlook Client

Link

Please see the Configuring the Outlook Client article for follow-up steps.
For practical use of this feature, visit the Set Regarding Process article.

The Microsoft Dynamics CRM for Outlook Client (Add-In) provides a link between your Office applications (Outlook, Word, Excel) and Dynamics CRM / MiiiA.

The Outlook Client provides us the ability to:

Sync Appointments from your Outlook Calendar & Email from your Inbox
Link to Microsoft Office applications like Word for Mail Merge

IT Provider Assistance

We suggest you seek assistance from your IT provider to install the Outlook Client on all user machines.

While it’s not difficult to do, there may be network or other security permissions to deal with when installing applications on your machine.

This should be carried out when any new pc/laptop is setup & built for your business.

System Requirements

A Microsoft Dynamics CRM for Outlook installation requires for the following minimum system components. Actual requirements and product functionality may vary based on your system configuration and operating system.

1.9 GHz or faster x86 or x64 dual core processor with SSE2 instruction set
4GB Memory (8GB Recommended)
2GB free hard disk space
Minimum screen resolution of 1024×768 recommended

Software Requirements

Windows 10, 8.1 or 8 (64-bit & 32-bit versions)
Windows 7 Service Pack 1 (64-bit & 32-bit versions)
Windows Server 2012 & 2012R2 (when running as a Remote Desktop Services application)

Microsoft Office 365, 2016, 2013 or 2010 (64-bit & 32-bit versions)

Internet Explorer 10 or 11 (must be installed & running on the system)

Latest Version

Critical

Please maintain the latest version of this Outlook add-in to ensure compatibility, security and best reliability

Please contact us for links to the latest version of the installers, including the most up-to-date patches & fixes.

32-bit or 64-bit?

To determine which Outlook Client installer file you need to use, on each machine, follow the below steps to check if your Office is 32-bit or 64-bit:

for Microsoft Office 2013 / 2016	for Microsoft Office 2010
Open Outlook	Open Outlook
Click the FILE menu/tab	Click the File menu/tab
Select Office Account	Select Help
Select About Outlook	Check Version
Check Version